Facebook Participation Guidelines

Facebook Participation Guidelines

On Hornblower Co. and Hornblower Niagara Cruises pages, we aim to post relevant, interesting content and welcome your comments and suggestions. Although we encourage conversation and dialogue, we want to ensure a respectful environment for our customers, our employees, our partners and our stakeholders.

  • We encourage you to comment on posts or comments from fans that you find interesting and to provide your insights
  • We will reply to comments when appropriate
  • “Like” articles, photos and videos you enjoy and would like to see more of
  • Fan pages are not intended as a place to receive customer service issues. Please contact us directly for customer service issues.

We reserve the right to delete:

  • Comments, links, images or videos that are obscene, profane or hateful in nature
  • Posts that may be offensive to other community members
  • Comments that threaten any person or organization or company
  • Comments that defame or harass an individual
  • Successive off-topic posts by a single fan
  • Repetitive posts copied and pasted or duplicated by single or multiple fans
  • Solicitations or advertisements
  • Comments, links, images or videos that encourage illegal activity
  • Any materials that infringe upon the rights of any third party
  • False comments or claims about Hornblower Co., Hornblower Niagara Cruises. the company’s products or services or any of its competitors

Disclaimer — Third-party Content

The moderator of these pages will occasionally link to third-party websites to share the most up-to-date information with the community. Following these links will take you to materials or content that was not originated by Hornblower Niagara Cruises. Content that makes up these sites and articles is not the responsibility of Hornblower Niagara Cruises, and does not necessarily represent the opinions, beliefs or endorsement of the company.

Hornblower Niagara Cruises does not warrant or make any representations or claims as to the validity, accuracy, currency, timeliness, completeness or otherwise of the third-party commentary or “likes” contained on its fan pages, nor shall it be liable or responsible for any claim or damage, whether direct, indirect, special, consequential or otherwise, arising out of the interpretation, use or reliance upon, authorized or unauthorized, of such information.

Customer Service

Please note that Facebook is not intended as a place to receive customer service issues. If you have any questions or comments regarding Hornblower Niagara Cruises or its affiliate products, give us a call. We would be happy to help.

Phone: 1 (905) 394-3030
Monday – Friday, 9am to 5pm EST.