Twitter Participation Guidelines

Twitter Participation Guidelines

Hornblower Niagara Cruises uses Twitter.com as a way to participate in conversations about our business and our industry. We may have more than one official Twitter account. Our currently active Twitter handles are:

Our tweets cover a variety of topics that are of interest to our customers, our retail guests, our stakeholders and other industry groups. These may include, but are not limited to: announcements about Hornblower Niagara Cruises and our operations, announcements about the Hornblower Family of Companies and its activities, news about our partners, travel and tourism industry news and information about our group services operations.

Engaging with Hornblower Niagara Cruises on Twitter

Hornblower Niagara Cruises’ decision to follow a particular Twitter user does not imply endorsement of any kind. We follow accounts on Twitter that we believe are relevant to our industry and our company. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) that comment on industry-related matters. We may also follow Twitter users that are guests of Hornblower Niagara Cruises.

Tweets that we retweet do not imply endorsement on our part. We may retweet news and links that we believe are relevant to the work we do in the travel and tourism industry and/or of interest to our followers. We will read all @replies and Direct Messages sent to us. If appropriate, we will respond to individual messages and may, if necessary, direct individuals to more appropriate channels, such as Guest Service or Media Relations. Hornblower Niagara Cruises strives to be a good social media citizen and will report Twitter accounts that appear to be spam or bot-driven accounts.

Links to Other Websites

We may include links to websites in our tweets in order to share the most up-to-date information with the community. Following these links will take you to materials or content that was not originated by Hornblower Niagara Cruises. Content that makes up these sites and articles is not the responsibility of Hornblower Niagara Cruises, and does not necessarily represent the opinions, beliefs or endorsement of the company. Hornblower Niagara Cruises does not warrant or make any representations or claims as to the validity, accuracy, currency, timeliness, completeness or otherwise of the third-party commentary contained in our Twitter time line, nor shall Hornblower Niagara Cruises be liable or responsible for any claim or damage, whether direct, indirect, special, consequential or otherwise, arising out of the interpretation, use or reliance upon, authorized or unauthorized, of such information.

Legal Notices, Copyright and Privacy

Tweets and/or @replies pertaining to any ongoing legal matters or regulatory issues specific to Hornblower Niagara Cruises will not be acknowledged.

We do not ask individuals for personal or confidential information through social media tools such as Twitter. Hornblower Niagara Cruises Staff Using Twitter

Some Hornblower Niagara Cruises employees tweet outside of work hours and/or in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with Hornblower Niagara Cruises, the tweets of employees in their personal capacity do not represent the official position of Hornblower Niagara Cruises. Such tweets should be considered as those of private citizens. As such, Hornblower Niagara Cruises shall not be liable or responsible for any of these tweets.